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5 days a week at your service

The Computer Assistance  guaranteed technical assistance covers all needs related to the company informatics systems:

 

 

The “Silver 5X5” choice has been designed for clients whose operating process does not show particular criticism. Service highlights:

  • Technical support 5 days a week
  • 8 hours  a day(from nine to six)
  • Malfunction that blocks normal operation: phone call within 15‘ from the call by skilled engineers
  • Engineer on site within 4 hours from the call
  • Installation spare parts ( if needed) according to the contract
  • Malfunction NON blocking operation: engineer on site NBD ( next business day)
  • SLA ( service level agreement):  non critical devices 8X5XNBD response, FIX 8


The above solution can be customized if the client has different needs.

Please apply using the form on the right column to ask for further customized information about this service!

Technical assistance

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Given that the above-mentioned website operates and is hosted in the Italian territory, the information and data regarding website users shall be processed by Computer Assistance srl in conformity to Italian legislation that transposes Directives 95/46/EC and 2002/58/EC of the European Parliament and Council, in addition to Italian Legislative Decree no. 196 of 30th June 2003 and subsequent amendments and additions.

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Request assistance
Sign in with LinkedIn
Given that the above-mentioned website operates and is hosted in the Italian territory, the information and data regarding website users shall be processed by Computer Assistance srl in conformity to Italian legislation that transposes Directives 95/46/EC and 2002/58/EC of the European Parliament and Council, in addition to Italian Legislative Decree no. 196 of 30th June 2003 and subsequent amendments and additions.

(*) Required fields.

Request quote
Sign in with LinkedIn

Given that the above-mentioned website operates and is hosted in the Italian territory, the information and data regarding website users shall be processed by Computer Assistance srl in conformity to Italian legislation that transposes Directives 95/46/EC and 2002/58/EC of the European Parliament and Council, in addition to Italian Legislative Decree no. 196 of 30th June 2003 and subsequent amendments and additions.

(*) Required fields.

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