The Computer Assistance guaranteed technical assistance covers all needs related to the company informatics systems:
The “Silver 5X5” choice has been designed for clients whose operating process does not show particular criticism. Service highlights:
- Technical support 5 days a week
- 8 hours a day(from nine to six)
- Malfunction that blocks normal operation: phone call within 15‘ from the call by skilled engineers
- Engineer on site within 4 hours from the call
- Installation spare parts ( if needed) according to the contract
- Malfunction NON blocking operation: engineer on site NBD ( next business day)
- SLA ( service level agreement): non critical devices 8X5XNBD response, FIX 8
The above solution can be customized if the client has different needs.
Please apply using the form on the right column to ask for further customized information about this service!