Thanks to its geographically distributed resources and certified technical expertise, Computer Assistance is capable of offering a wide range of onsite hardware technical support services. The company's experience and skills also enable it to play an advisory and support role in the design and implementation of IT and network infrastructures.
Furthermore, well-established relationships with key technology vendors enable Computer Assistance to provide all the essential hardware components for a corporate information system: servers, storage, network devices, and cybersecurity solutions.
In greater detail, concerning hardware maintenance, Computer Assistance offers assistance and multi-brand repair services in various areas:
Our hardware maintenance contracts provide customizable Service Level Agreements (SLA) to meet any need
For example, the standard 8x5xNBD service offered by major manufacturers—covering office hours (8 hours, from 9 AM to 1 PM and from 2 PM to 6 PM), five days a week (Monday to Friday), with an intervention time within the next business day (NBD)—is just the starting point.
We also offer the 24x7x4x4fix SLA, ensuring 24/7 coverage, with request handling within 4 hours and hardware repair assurance within 4 hours. This service ensures definite hardware restoration times and can, of course, be provided under specific logistical conditions.
We have many other SLA options, and we are confident that we can find the right one for any company's needs and equipment.
Our multi-brand assistance and repair services are accompanied by contractual first and second-level help desk services, with 24/7 coverage and availability. Different proposed SLA extend to continuous 24/7 coverage with repair assurance within 4 hours. Services are supported by over 30 on-field technicians and a network of spare parts warehouses in various regions.
As a complement, Computer Assistance also offers a monitoring and technical support service for systems, peripherals, and services. This service includes centralized technical specialist support, encompassing diagnostics and evolutionary maintenance.
